IT Support Specialist at Citylogix

Become an IT Support Specialist at Citylogix, ensuring technology reliability and security across our innovative environment. Help drive operational excellence as you support our teams.
Citylogix is looking for an IT Specialist who reports directly to the IT Manager. This role is essential for maintaining our internal technology systems and providing user support. You will manage incidents, oversee backups, and ensure system performance while fostering a culture of IT best practices within the organization.
Key Responsibilities:
• Provide day-to-day technical support across systems
• Manage incidents and maintain SLA performance
• Administer user access and permissions in cloud platforms
• Monitor and validate backup systems with testing
• Implement IT security policies and access controls
Requirements:
• Strong troubleshooting across hardware and software systems
• Familiarity with cloud infrastructure, especially AWS
• Hands-on experience with Windows...