IT Support Specialist

Omnix International LLC is seeking an experienced IT Support Specialist to support a leading government entity in Abu Dhabi. This opportunity is ideal for IT professionals with strong technical support expertise, hands‑on experience with ServiceNow, and the ability to work in a structured, compliance‑driven environment. Emirati/UAE Nationals and Arabic‑speaking candidates are preferred, although strong non‑Arabic applicants will also be considered.

Key Responsibilities

• Provide technical support for hardware, software, and network connectivity issues.
• Manage incidents and service requests using ServiceNow or other ITSM platforms.
• Work closely with senior specialists and project managers to resolve complex technical issues.
• Document troubleshooting procedures and maintain the team's technical knowledge base.
• Support system upgrades, deployments, and new technology implementations.
• Develop user guides and training mat...