IT Support Specialist 1

IT Support Specialist

At our Reynosa plant in Mexico, we are committed to the highest standards in the production of disposable medical products for dialysis treatments. With a dedicated team of more than 3,000 employees across four manufacturing sites, the plant focuses on manufacturing essential components such as hemodialysis disposables, peritoneal dialysis (PD) disposables, hemodialysis (HD) machines, and PD cycler machines.

The IT Support Specialist provides technical support for Manufacturing IT systems, ensuring efficient troubleshooting, repair, and installation of applications while adhering to all IT policies and procedures. This role requires strong customer service skills and close collaboration with users to support their IT needs in a fast-paced manufacturing environment.

Responsibilities

• Manage and prioritize support requests through the Help Desk system
• Maintain accurate records of hardware, software, users, iss...