IT Support Representative

We are seeking a customer-focused and technically skilled IT Support Representative to provide frontline technical assistance to end users. This role is responsible for resolving technical issues, maintaining system functionality, and ensuring a seamless user experience across hardware, software, and network systems. The ideal candidate combines strong troubleshooting abilities with excellent communication skills in a remote support environment.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing systems.
• Diagnose and resolve hardware, software, and connectivity issues in a timely manner.
• Assist users with system access, password resets, and account management.
• Document incidents, resolutions, and troubleshooting steps in the ticketing system.
• Escalate complex or unresolved issues to higher-level support teams as needed.
• Support installation, con...