IT Support Engineer Level 2

Position Summary

Reporting to the Manager, Systems and Support, the IT Support Technician plays a critical role in ensuring the smooth operation of Klinic’s technology infrastructure and maintaining reliable access to clinical and administrative systems. This position provides front‑line technical support to end‑users across the organization, including clinical, administrative, and outreach teams. The technician is responsible for diagnosing and resolving hardware, software, and network issues, both remotely and on‑site, to minimize downtime and maintain high levels of user satisfaction.

The Technician configures and deploys end‑user technology, manages system access, and maintains accurate IT documentation and asset records. The Technician also assists with onboarding and off‑boarding processes, ensuring staff have the necessary tools and access to perform their roles securely and efficiently.

In addition to day‑to‑day support, the IT Support Technician co...