IT Support Associate - Level III

The IT Support Associate – Level III (Manufacturing IT) works independently with limited supervision to provide advanced operational and production IT support across Cummins Manufacturing locations in the India region. This role ensures the effectiveness, efficiency, accuracy, and availability of IT systems and end-user devices. The associate manages incidents and service requests, supports manufacturing hardware, servers, and applications, coordinates with vendors, mentors junior associates, and drives continuous improvement initiatives while collaborating across teams and regions.

**Key Responsibilities** **Incident Management & End-User Support**

+ Provide end-user IT support for manufacturing systems across Cummins manufacturing locations in India.
+ Create, track, monitor, and resolve incidents using the Incident Management system until closure.
+ Respond to user support requests and engage end users to understand and diagnose issues.
+ Troubleshoot ha...