Opportunity Description
Join the University of Ottawa as an IT Support Analyst and enhance user experiences through effective technology solutions. This full-time role focuses on providing essential second-level technical support.
In this role, you will be pivotal in ensuring that faculty and staff receive top-notch technical assistance for their IT needs. Collaborating with a team of IT professionals, you will handle diagnostics, installations, and upgrade tasks, contributing to a robust IT ecosystem. Your focus on client service and technical excellence will be key to success.
Key Responsibilities:
• Offer diagnostic and repair support in a networked environment
• Promote and install software upgrades efficiently
• Provide coaching and training to end-users
• Document all service interactions and resolutions
• Assist in troubleshooting network protocols and issues
Requirements:
• Degree or diploma in Computer Science or IT
• At least three years in a technical support role
•...
In this role, you will be pivotal in ensuring that faculty and staff receive top-notch technical assistance for their IT needs. Collaborating with a team of IT professionals, you will handle diagnostics, installations, and upgrade tasks, contributing to a robust IT ecosystem. Your focus on client service and technical excellence will be key to success.
Key Responsibilities:
• Offer diagnostic and repair support in a networked environment
• Promote and install software upgrades efficiently
• Provide coaching and training to end-users
• Document all service interactions and resolutions
• Assist in troubleshooting network protocols and issues
Requirements:
• Degree or diploma in Computer Science or IT
• At least three years in a technical support role
•...
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