Opportunity Description
Join CES Energy Solutions as an IT Support Analyst in Calgary, Alberta, where your technical expertise and problem-solving skills will be essential in enhancing user satisfaction across the company.
In this full-time role, you will provide comprehensive support to end-users, respond to technical requests, and troubleshoot hardware and software issues primarily on Windows operating systems. Your self-motivation will shine in prioritizing support tickets while collaborating with team members to deliver exceptional service and ensure that solutions meet the needs of the business.
Key Responsibilities:
• Provide technical support to users via various channels
• Resolve requests within defined Service Level Agreements
• Triage incoming tickets based on urgency and impact
• Troubleshoot hardware and software issues effectively
• Maintain hardware and software asset inventory
Requirements:
• Degree or diploma in comput...
In this full-time role, you will provide comprehensive support to end-users, respond to technical requests, and troubleshoot hardware and software issues primarily on Windows operating systems. Your self-motivation will shine in prioritizing support tickets while collaborating with team members to deliver exceptional service and ensure that solutions meet the needs of the business.
Key Responsibilities:
• Provide technical support to users via various channels
• Resolve requests within defined Service Level Agreements
• Triage incoming tickets based on urgency and impact
• Troubleshoot hardware and software issues effectively
• Maintain hardware and software asset inventory
Requirements:
• Degree or diploma in comput...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position