IT Support Analyst

Overview

IT Support Analyst role at ScotiaGBS in Bogota. Provide basic and specialized technical support for IT incidents and requests across the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner. Contribute to achieving the objectives of the IT department and the Operations Vice Presidency of GBS Colombia through the execution of assigned activities. Ensure the highest level of reliability and availability of technological resources related to computing equipment, telephone systems, hardware peripherals, audio/video equipment, network infrastructure, servers, applications and software.

Responsibilities

• Manage information technologies, including technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring availability and support.
• Provide technical support for hardware incidents in...