Opportunity Description
Elevate your IT career with Welltower as an IT Support Analyst. Provide essential Tier 1 and Tier 2 technical support for employees and executives through various communication channels.
In this role, you will utilize the Jira Service Management ticketing system to efficiently track and resolve support requests. With a focus on exceptional customer service, you will diagnose hardware, software, and network issues while communicating complex information clearly. Building positive relationships and contributing to continuous improvement initiatives will be key to your success.
Key Responsibilities:
• Deliver effective technical support via phone, email, and in-person
• Manage support requests using Jira Service Management
• Diagnose and resolve IT issues to minimize downtime
• Communicate technical details to diverse audiences
• Assist in deploying new technologies and providing training
Requirements:
• Bachelor’s degree in IT or related field preferred
• 3-...
In this role, you will utilize the Jira Service Management ticketing system to efficiently track and resolve support requests. With a focus on exceptional customer service, you will diagnose hardware, software, and network issues while communicating complex information clearly. Building positive relationships and contributing to continuous improvement initiatives will be key to your success.
Key Responsibilities:
• Deliver effective technical support via phone, email, and in-person
• Manage support requests using Jira Service Management
• Diagnose and resolve IT issues to minimize downtime
• Communicate technical details to diverse audiences
• Assist in deploying new technologies and providing training
Requirements:
• Bachelor’s degree in IT or related field preferred
• 3-...
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