IT Support Analyst at Buchanan Technologies

Join Buchanan Technologies as a Part-Time IT Support Analyst in Charlottetown. Deliver top-notch technical assistance across various platforms and ensure smooth operation for internal users.
This position involves diagnosing and resolving issues related to hardware, software applications, and network connectivity. You’ll provide support through phone, email, and chat from 8 PM to 1 AM AT, requiring clear communication skills to assist non-technical users. Document your findings in a ticket management system to help streamline support efforts.
Key Responsibilities:
• Answer technical support calls and emails promptly
• Resolve desktop and application-related issues
• Keep accurate records of troubleshooting steps
• Escalate unresolved issues to specialized teams
• Adapt to a changing work environment and schedule
Requirements:
• Basic knowledge of network components and troubleshooting
• Experience with Windows, Mac, and common software
• Excellent writt...