IT Service Desk Technician - Onsite & End-User Support

KA Group AG is seeking a Service Desk Technician based in Nuevo Laredo, MX. This role involves primary support for assigned sites, basic troubleshooting, and ticket management through AADM, providing essential user account administration and end-user support for both software and hardware.

The ideal candidate will have 3+ years of experience in IT Service Desk roles, familiarity with Microsoft applications, and strong troubleshooting skills. The company offers career development opportunities and a supportive work environment.