IT Service Desk Technician (L1) – Warehouse Operations

Description

iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) – Warehouse Operations to join our Team Markham/Vaughan, Ontario!

We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment. Additional hands-on duties include hardware replacement, system installation, and ticket resolution.

This role will initially split time between the old (Markham) and new (Vaughan) warehouses. In the future, they will be based at the new warehouse full-time.

Responsibilities: