IT Service Desk Analyst at Vena

Join Vena as a full-time IT Service Desk Analyst, providing essential support for internal IT operations in a flexible work environment. Your role will focus on resolving escalated help requests and maintaining IT assets efficiently.
In this position within Enterprise Information Technology, you will leverage your technical expertise to create and manage service accounts, install and configure various devices, and collaborate with vendors for timely product deliveries. Your contributions will ensure end users can complete their tasks smoothly and that technical operations run effectively.
Key Responsibilities:
• Resolve escalated end-user help requests within SLAs
• Install and maintain desktop, laptop PCs, and other equipment
• Collaborate with vendors for product delivery and installation
• Maintain inventory of software and hardware assets
• Troubleshoot LAN/WAN performance and connectivity issues
Requirements:
• Over 2 years of IT systems support experien...