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IT Service Desk Analyst at Helical Pile Solutions
Helical Pile Solutions
Opportunity Description
Enhance your IT skills with Helical Pile Solutions as an IT Service Desk Analyst based in Nisku, AB. This role focuses on delivering expert end-user support and technical troubleshooting.
As an experienced IT Service Desk Analyst, you will be the first contact for resolving IT issues and inquiries. Collaboration with the Java IT team is essential to ensure high-quality support for both desktop and mobile users. Your communication and problem-solving abilities will be crucial for efficient service delivery.
Key Responsibilities:
• Address end-user IT-related queries and incidents
• Diagnose hardware, software, and network issues
• Install and configure software for various devices
• Setup and deploy desktops, laptops, and mobile devices
• Manage mobile device security settings and compliance
Requirements:
• 5+ years of technical support experience
• Post-secondary education in Computer Science or equivalent...
As an experienced IT Service Desk Analyst, you will be the first contact for resolving IT issues and inquiries. Collaboration with the Java IT team is essential to ensure high-quality support for both desktop and mobile users. Your communication and problem-solving abilities will be crucial for efficient service delivery.
Key Responsibilities:
• Address end-user IT-related queries and incidents
• Diagnose hardware, software, and network issues
• Install and configure software for various devices
• Setup and deploy desktops, laptops, and mobile devices
• Manage mobile device security settings and compliance
Requirements:
• 5+ years of technical support experience
• Post-secondary education in Computer Science or equivalent...
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