IT Service Desk Agent II: Frontline Tech Support Pro

Scotts Miracle-Gro is seeking an IT Service Desk Agent II to provide frontline technical support and incident management. You will troubleshoot hardware and software issues, log and prioritize incidents, and collaborate with Tier 2/3 teams to minimize business disruption.

The role emphasizes knowledge management, self-service enablement, and strong English communication. Relevant certifications (CompTIA A+/Security+) and 2–5 years in IT service desk are preferred.