Opportunity Description
Lead IT service operations and enhance customer experience at High Liner Foods. This onsite role focuses on service management and team leadership while ensuring operational excellence.
As the IT Service Delivery Manager, you will report to the Senior Director of IT. Your responsibilities include managing outsourced services, improving service quality, overseeing budgets, and guiding the IT Services team. Leverage your expertise in IT service management to drive measurable improvements in service delivery and customer satisfaction.
Key Responsibilities:
• Oversee performance of outsourced service desk and managed services
• Drive IT service quality using metrics like SLAs and CSAT
• Manage IT operating budget and vendor relations
• Lead and develop the IT Services & Customer Experience team
• Ensure clarity and accessibility of IT services through effective catalog management
Requirements:
• Bachelor’s degree in...
As the IT Service Delivery Manager, you will report to the Senior Director of IT. Your responsibilities include managing outsourced services, improving service quality, overseeing budgets, and guiding the IT Services team. Leverage your expertise in IT service management to drive measurable improvements in service delivery and customer satisfaction.
Key Responsibilities:
• Oversee performance of outsourced service desk and managed services
• Drive IT service quality using metrics like SLAs and CSAT
• Manage IT operating budget and vendor relations
• Lead and develop the IT Services & Customer Experience team
• Ensure clarity and accessibility of IT services through effective catalog management
Requirements:
• Bachelor’s degree in...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position