IT Process Engineer I: Change & Incident Management

Link-Worldwide in Mexico is seeking an IT Process Engineer I responsible for formalizing IT processes focused on change, configuration, and incident management. The role encompasses the operational activities necessary to maintain robust processes while applying the ITIL framework.

Key tasks include assessing changes to the IT environment, minimizing service disruptions, and ensuring compliance with audit requirements. The successful candidate will develop process tools, maintain documentation, and monitor performance against key indicators.