Opportunity Description
Work Location
Mississauga, Ontario, Canada
Hours
37.5
Line Of Business
Technology Solutions
Pay Details
$96,900 - $136,800 CAD
Job Description
This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical or escalated network incidents.
Overall, the network operations department comprises the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team and an operational automation function as well.
The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.
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