IT L2 Support Analyst/Desktop Support Analyst

Job Title: IT L2 Support Analyst

Job Type & Location: Onsite || Site 3 - Houston

2929 Allen Parkway Ste 3300 & Ste 3200 (partly) Houston, TX 77019

Job Requirements:

Job Description

The L2 Support Analyst will provide support to End Users on a variety of computing issues. They will also collaborate with Infrastructure subject matter experts, providing input for complex issues. The Senior Analyst will provide guidance to Junior Analysts.



Job Responsibilities and Functions

• Diagnose, resolve, and follow-up on issues relating to various user computing issues

• Provide technical support by phone, remote access, deskside, or site visits as required

• New hire device setup/Imaging

• Experience utilizing ticketing systems

• Ensure tickets are accurately documented and resolved in accordance

• Device inventory management

• Position may requir...