Opportunity Description
What you will do
The IT Helpdesk Specialist role is responsible for providing day‑to‑day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem.
Must be available for shift work including evenings, weekends & holidays 24/7/365.
Key Responsibilities
- Provides first level IT Support for Hardware & Software issues across all Cineplex LOB’s. Utilizes Helpdesk application to triage and manage all inbound incidents (Phone, IM, Email) – prioritizing and assessing urgency to incidents as necessary; personally, resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.
- Proactively monitor and support components of the Cineplex Systems Infrastructure.
- Participates and provides ideas for the department’s continuous improvement initiatives.
- Aids in resolving Helpdesk issues and documents solutions as needed, in...
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