IT Help Desk Analyst – Access Management (ServiceNow & Active Directory)

Are you ready to provide exceptional technical support in a dynamic environment?

Working with one of our top financial clients, this role is an IT Help Desk Analyst – Access Management (ServiceNow & Active Directory). This position involves supporting access request provisioning, managing user access to applications and systems, and troubleshooting technical issues to ensure seamless operations. Join us to contribute to critical IT processes and develop your career in a fast-paced, collaborative team.

Pay rate range (CAD): $17.60/hr – $28.46/hr

Responsibilities

• Support access request provisioning, including granting, modifying, or revoking user access to applications and resources.
• Manage requests via ServiceNow, ensuring compliance with security policies and business needs.
• Investigate escalated incidents related to access management and troubleshoot issues efficiently.
• Maintain and update documentation for escalated ...