It Engineer

Full-time, Hybrid, Mexico City
At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action.
As the creators of the industry's first Customer Growth Engine
(CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the
customer lifecycle.
Join us in shaping the future of customer engagement—where businesses don't just collect data, but turn it into their next competitive advantage.
In this role you will:
- End-User Support & Help Desk
- Serve as an escalation point for IT help desk tickets using Jira Service Desk.
- Troubleshoot and resolve macOS hardware, software, and connectivity issues.
- Implement AI-driven ticket triage and resolution agents to increase efficiency.
- Systems & SaaS Administration
- Administer Google Workspace accounts, groups, permissions, and s...