IT End User Services Senior Analyst

Role Overview

The IT End User Services Senior Analyst will diagnose and troubleshoot hardware/software issues, provide second‑level user support, and lead hands‑on support for IT project implementations. They will collaborate with cross‑functional teams and assist with asset management.

What You Will Do

• Diagnose and troubleshoot hardware/software issues.
• Provide second‑level user support.
• Lead hands‑on support for IT project implementations.
• Assist with asset management.

Why It Might Be a Fit

The successful candidate will have strong collaboration and communication skills, proficiency in bilingual language competency, and experience with MS Windows desktop operating system deployment, software distribution tools, and network infrastructure principles.

Requirements

• Strong sense of ethics and capacity to interact with stakeholders.
• Excellent collaboration and communication ...