Opportunity Description
We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Position Overview
Key Responsibilities
- Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site.
- Install, configure, and maintain computer systems, software, and network devic...
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