IT Customer Support I – Service Desk

Your Opportunity:

Health Shared Services (HSS) delivers essential services that support both clinical & non-clinical teams across Alberta’s healthcare system. Working in partnership with the teams we serve, we share a common purpose: enabling timely, high-quality care for patients & families throughout the province. The Information Technology (IT) team supports nearly every aspect of Alberta’s healthcare system, providing expertise in computer systems, electronic communications, software, security, & information management. Our work helps improve patient care processes & supports the effective operation & management of the organization. We are currently seeking an IT Customer Support I to join our Service Desk team, providing frontline technical support for IT systems across the province. As a Customer Support I Service Desk Analyst, you will deliver Tier 1 technical support primarily over the phone. The Service Desk operates 24 hours a day, 7 days a week, 365 da...