IT Contract & Service Manager

Main Responsibilities

• Service Management Ownership: Own and continuously develop Service Management practices, ensuring high-quality delivery across workplace services, service desk, onsite support, and ITSM processes (incident, problem, change, and request management).
• Contract & Vendor Management: Manage assigned partner contracts, ensuring service quality, performance, and alignment with business requirements.
• Demand & Capacity Planning: Lead service planning across short-, medium-, and long-term horizons, aligning with business needs, strategies, and IT roadmaps.
• End-User Experience & ITSM: Own ITSM processes and the end-user environment, ensuring reliable services across devices, applications, and licenses while continuously improving user experience.
• Performance & Cost Control: Oversee service delivery, manage contractual changes, and ensure accurate billing, forecasting, and cost control.
• Resilience & Improv...