International Customer Service Representative(Voice/Immediate/Fresher)

Job Description Designation - International Customer Service Representative Eligibility: Graduate Freshers or 12th pass Freshers are welcome Excellent Communications Skills/NO MTI. Work Mode: Work From Office (WFO) Location: Pune Cabs Available Shift Timing: 5:30 PM to 3:30 AM (US shift) Open to work in any US time zone Rotational work week (Mon–Fri / Tue–Sat / Wed–Sun) Detailed JD Overall, Purpose of Job • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correc...