Opportunity Description
Pursue your IT passion at Clio as an Intermediate IT Services Specialist in a dynamic hybrid work setting from Calgary. You'll focus on managing IT support and improving asset management processes.
In this pivotal role, you will oversee the entire lifecycle of support tickets, collaborating with a global team to streamline IT operations. Your contributions will enhance onboarding experiences while ensuring the maintenance of our hardware assets. You'll communicate effectively with users to resolve issues and support a zero-trust security model.
Key Responsibilities:
• Provide top-tier IT support managing ticket submissions
• Detail troubleshooting steps and provide clear communications
• Manage access for new hires and onboarding processes
• Maintain accurate records of hardware assets
• Oversee procurement logistics for IT supplies
Requirements:
• 2–5 years in IT support or similar roles
• Proven skills in troubleshooting and documentation
• Familiarit...
In this pivotal role, you will oversee the entire lifecycle of support tickets, collaborating with a global team to streamline IT operations. Your contributions will enhance onboarding experiences while ensuring the maintenance of our hardware assets. You'll communicate effectively with users to resolve issues and support a zero-trust security model.
Key Responsibilities:
• Provide top-tier IT support managing ticket submissions
• Detail troubleshooting steps and provide clear communications
• Manage access for new hires and onboarding processes
• Maintain accurate records of hardware assets
• Oversee procurement logistics for IT supplies
Requirements:
• 2–5 years in IT support or similar roles
• Proven skills in troubleshooting and documentation
• Familiarit...
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