Intermediate IT Customer Support Technician East

Enhance user experience as an Intermediate IT Customer Support Technician in the East Region with the Near North District School Board. Provide technical assistance, training support, and resolve service disruptions for various users.
This permanent position requires adept troubleshooting and integration skills in classroom and office environments. As part of the Customer Support team, you’ll engage with staff, students, and guardians, ensuring smooth operation of software and hardware systems. Your experience in desktop support and IT services will play a crucial role in maintaining high standards of customer satisfaction.
Key Responsibilities:
• Integrate and test software and hardware used in educational settings
• Respond to support requests through Help Desk Management System
• Resolve hardware and network service interruptions efficiently
• Document problem resolutions and maintain knowledge base
• Assist all users with applications promoted by NNDSB
Requi...