Instructional designer

Instructional Designer - Capability Development

ABOUT THE ROLE

Airtel is looking for a highly capable Instructional Designer who can transform business strategies, processes, products, and capability requirements into impactful learning experiences for frontline teams.

This role goes beyond content creation. The individual will partner closely with business leaders, SMEs, trainers, sales teams, service teams, retail operations, and distribution functions to identify capability gaps and design learning interventions that improve business performance.

The ideal candidate should be equally comfortable conducting needs analysis, designing learning journeys, creating engaging learning assets, and measuring learning effectiveness.

KEY RESPONSIBILITIES

Learning Strategy & Design:

• Conduct Training Needs Analysis (TNA) and capability gap assessments.

• Design end-to-end learning journeys for onboarding, product, sales,...