Inside Sales Representative

Job Summary

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/services and their orders. Develop target and non‑major accounts into loyal customers.

Responsibilities

• Respond to sales calls, faxes, and e‑mails.
• Generate and follow up on quotes for all products.
• Provide technical assistance to customers.
• Process sales orders.
• Enter return orders, credits, and debits when required.
• Enter scrap return order as requested by distribution channels.
• Review product inventory and report concerns to purchasing/management.
• Satisfy customer service issues.
• Continuously increase knowledge of company products, services, and pr...