Opportunity Description
Overview
Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
Evaluate and triage IT infrastructure events.
Perform - and document - complex troubleshooting of IT infrastructure events.
Monitor planned IT infrastructure changes.
Responsibilities
- Co-ordinate Incident resolution within IT infrastructure operations.
- Co-ordinate IT infrastructure troubleshooting with specialist teams.
- Issue escalations via established processes.
- Produce priority event reports.
- Tools knowledge - Experience in using Monitoring Tools Like Datadog, SCOM and ITSM tool like Service Now will be added advantage.
- Troubleshooting Experience - Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support.
Qualifications / Must-Have...
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