Information Technology - IT Service Specialist

THE ROLE

As the IT Service Specialist, you will:

• Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
• Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
• Triage and fulfill all technology related requests within defined SLAs
• Coordinate the response to major IT incidents in collaboration with cross‑functional teams to minimize impact on end users and business operations
• Support with identifying underlying issues to prevent recurring incidents
• Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday

THE QUALIFICATIONS

The IT Service Specialist has:

• Proven skills, certifications, education, and/or experience
• A commitment to learn and apply Aritzia...