Indigenous Program Customer Service Representative

Become a pivotal contact at the Workplace Safety and Insurance Appeals Tribunal, providing valuable administrative support and cultural navigation to Indigenous parties. This role emphasizes effective communication through various channels in a call centre setting.
Join WSIAT as a Customer Service Representative focused on an Indigenous Special Program. In this permanent role, you will deliver essential information and assist with the appeal process while respecting Indigenous perspectives and customs. Ideal candidates are prepared to help self-represented parties and manage case-specific inquiries with tact and professionalism.
Key Responsibilities:
• Provide culturally appropriate navigation for Indigenous appeals
• Respond to inquiries via phone, email, and in person
• Document and track communications for case management
• Assist parties with procedural questions and forms
• Perform administrative duties including meeting room bookings
Requirements:
• Kno...