Opportunity Description
Job Title: Incident & Release Manager (Banking Operations)
Job Summary
We are seeking an experienced Incident & Release Manager with over 7 years of IT service management background to join our dynamic banking technology team. In this role, you will be dual-hatted, driving both production stability and seamless software deployments for critical, high-availability financial applications. You will be responsible for leading the restoration of complex, high-priority service disruptions while simultaneously orchestrating the end-to-end release lifecycle, ensuring zero disruption to daily banking operations and strict compliance with financial regulations.
Key Responsibilities
Incident & Problem Management (50%)
Major Incident Response: Lead and orchestrate the restoration of high-priority (P1/P2) incidents affecting critical core banking networks, payment gateways, and customer-facing channels.
Crisis Coordination: Convene and chair emergency technical bridge calls ...
Job Summary
We are seeking an experienced Incident & Release Manager with over 7 years of IT service management background to join our dynamic banking technology team. In this role, you will be dual-hatted, driving both production stability and seamless software deployments for critical, high-availability financial applications. You will be responsible for leading the restoration of complex, high-priority service disruptions while simultaneously orchestrating the end-to-end release lifecycle, ensuring zero disruption to daily banking operations and strict compliance with financial regulations.
Key Responsibilities
Incident & Problem Management (50%)
Major Incident Response: Lead and orchestrate the restoration of high-priority (P1/P2) incidents affecting critical core banking networks, payment gateways, and customer-facing channels.
Crisis Coordination: Convene and chair emergency technical bridge calls ...
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