Opportunity Description
Elevate your career as an Incident Manager with Bell Canada, delivering outstanding support in a hybrid environment across various services. Embrace innovation while enhancing customer experiences and managing major incidents.
Bell is seeking an Incident Manager with over five years in the telecommunications industry, ensuring service assurance and effective customer management. Your role involves providing technical guidance during significant incidents, coordinating with internal teams, and producing post-mortem reports to facilitate continuous improvement. You'll actively contribute to governance meetings with partners, ensuring quality control in incident management.
Key Responsibilities:
• Provide leadership during Major Incident calls
• Manage customer escalations and service assurance
• Produce timely Post Mortem Reports
• Coordinate communications with internal teams
• Proactively identify service improvement opportunities...
Bell is seeking an Incident Manager with over five years in the telecommunications industry, ensuring service assurance and effective customer management. Your role involves providing technical guidance during significant incidents, coordinating with internal teams, and producing post-mortem reports to facilitate continuous improvement. You'll actively contribute to governance meetings with partners, ensuring quality control in incident management.
Key Responsibilities:
• Provide leadership during Major Incident calls
• Manage customer escalations and service assurance
• Produce timely Post Mortem Reports
• Coordinate communications with internal teams
• Proactively identify service improvement opportunities...
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