Opportunity Description
Drive impactful services as Scotiabank's Manager of Incident and Problem Management in Toronto, Ontario. Spearhead governance and continuous improvement in a high-performing culture.
In this pivotal role, you will oversee the Incident and Problem Management Process, ensuring effective governance and collaboration across various process areas. As the Product Owner, you'll manage the ServiceNow product backlog and develop relationships across teams to enhance metrics and reporting. This position blends strategic oversight with hands-on leadership to improve service delivery.
Key Responsibilities:
• Lead governance and implementation of incident processes
• Collaborate to ensure cross-process integrations
• Develop training for technology teams
• Monitor and analyze performance indicators
• Ensure adherence to compliance standards
Requirements:
• Degree in Engineering or Computer Science
• Minimum 5 years in ...
In this pivotal role, you will oversee the Incident and Problem Management Process, ensuring effective governance and collaboration across various process areas. As the Product Owner, you'll manage the ServiceNow product backlog and develop relationships across teams to enhance metrics and reporting. This position blends strategic oversight with hands-on leadership to improve service delivery.
Key Responsibilities:
• Lead governance and implementation of incident processes
• Collaborate to ensure cross-process integrations
• Develop training for technology teams
• Monitor and analyze performance indicators
• Ensure adherence to compliance standards
Requirements:
• Degree in Engineering or Computer Science
• Minimum 5 years in ...
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