Inbound Sales & Service Advisor UK

Our client is a leading insurer that provides appliance breakdown coverage for almost 9 million customers in the UK.

What will you be doing?

As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time. Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations that truly ensure customers’ worlds are kept running.

• Use your expert knowledge and brilliant communication skills to book appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary.
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll l...