Implementation Trainer

Job Description:What You’ll DoReporting to the Professional Services Manager, you will:Own and deliver live virtual and on-site software training for SpaSoft customers across multiple time zonesLead application consultation and system configuration, guiding customers through best practices aligned with their operational needsProvide hands-on go-live support, ensuring a smooth transition and confident system adoption (including extended hours when required)Review customer documentation and perform pre-implementation setup and data validationDesign, document, and educate customers on custom workflows, operational procedures, and system optimizationCreate and maintain enablement content including LMS courses, knowledge base articles, help documentation, and internal playbooksContinuously evaluate and improve training materials based on customer feedback and product evolutionStay current on new features, modules, integrations, and platform updates in a SaaS environmentCollaborate cross-fun...