Icelandic Speaking Customer Service Representative

Location: Barcelona, Spain
Hybrid
Job Description: Join our global team in Barcelona and represent one of the world's most trusted brands in the travel and leisure industry. We are looking for an Icelandic-speaking Customer Service Representative to deliver premium assistance to users, resolving inquiries and providing world-class support.
Key Responsibilities:
Manage incoming queries from Icelandic-speaking customers via digital channels and telephone.
Resolve booking discrepancies, guide users through platform features, and process account updates.
Document customer interactions accurately within the CRM system.
Collaborate with internal teams to escalate complex technical or administrative issues.
Requirements:
Professional or native fluency in Icelandic , complemented by working proficiency in English.
Strong communication skills with an empathetic and patient approach to customer needs.
Good computer literacy and adaptability to new soft...