Opportunity Description
Elevate your career as a User Support Analyst in a dynamic FinTech environment based in Toronto. Work in a hybrid model while tackling user support challenges and enhancing system performance.
In this permanent full-time role, you will leverage your Bachelor's degree in Computer Science and 2-3 years of relevant experience. Key responsibilities include managing incidents, maintaining logs of problems and solutions, and providing exceptional customer service. You will utilize tools such as Jira, Linux, and Zendesk to implement solutions effectively and consult various documentation.
Key Responsibilities:
• Report on computer systems and networks performance
• Research solutions using user guides and technical manuals
• Maintain a log for problems and solutions for analysts
• Deliver outstanding customer service and support
• Manage incidents impacting users
Requirements:
• Bachelor's degree in Computer Science
In this permanent full-time role, you will leverage your Bachelor's degree in Computer Science and 2-3 years of relevant experience. Key responsibilities include managing incidents, maintaining logs of problems and solutions, and providing exceptional customer service. You will utilize tools such as Jira, Linux, and Zendesk to implement solutions effectively and consult various documentation.
Key Responsibilities:
• Report on computer systems and networks performance
• Research solutions using user guides and technical manuals
• Maintain a log for problems and solutions for analysts
• Deliver outstanding customer service and support
• Manage incidents impacting users
Requirements:
• Bachelor's degree in Computer Science
Interested in this opportunity? Apply now through Expertini.
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