Hybrid Tech Support Analyst — EdTech, English-Savvy

Cambridge University Press & Assessment is looking for a Tech Support Analyst based in Mexico City. This hybrid role involves providing technical support to external customers and resolving various technical issues with Cambridge products. The ideal candidate will have a strong customer support mindset and at least a B2 level of English.

Key responsibilities include investigating and troubleshooting customer issues, documenting solutions, and collaborating with senior technical teams. The position offers a competitive salary between $18,100 and $19,500 monthly, along with benefits like life assurance and medical insurance.