Hybrid Senior Manager, Customer Lifecycle at BMO

Shape customer engagement as the Senior Manager of Portfolio & Sales Enablement with BMO in Toronto. This hybrid role is essential for driving growth through effective management.
This role entails leading the Customer Lifecycle Management portfolio, ensuring clarity in initiatives while linking them to broader retail banking goals. You will work closely with stakeholders to enhance sales enablement and customer experience across various business journeys. Your strategic vision will help establish governance frameworks and performance standards for measurable outcomes.
Key Responsibilities:
• Oversee governance and operational strategy for CLM
• Ensure initiative alignment with customer and business goals
• Manage portfolio delivery across multiple tactical initiatives
• Foster collaboration among cross-functional teams
• Track performance and optimize program delivery
Requirements:
• 7+ years in strategy or program delivery
• Experience managing cross-fun...