Hybrid Member Service Representative at PERA

Enhance retirement planning for Minnesotans as a Member Service Representative with PERA. Engage in a hybrid role providing benefit information and assisting in retirement planning.

The State of Minnesota seeks a Member Service Representative for PERA’s call center. You will respond to inquiries, explain PERA benefits, and guide members to meet their financial goals. This role requires strong communication and analytical skills, complemented by the ability to perform routine calculations.

Key Responsibilities:
• Provide PERA benefit information to stakeholders
• Assist with retirement planning inquiries via multiple channels
• Perform routine and manual calculations as needed
• Deliver clear explanations regarding benefits and options
• Support members in understanding retirement value

Requirements:
• Two years in retirement planning or financial services
• Experience with Microsoft Office software
•...