Hybrid IT Support Engineer — Cloud-First, Mexico City

Theramex Mexico Office in Mexico City is seeking a second‑line IT support specialist to join a global, cloud‑first IT team. You will resolve incidents and service requests, manage user devices and access, and help sustain security and compliance across a multi‑country footprint.

The role emphasizes independent work, strong customer service, and coordination with internal teams and external vendors in a fast‑paced environment. Fluent English and Spanish are required.