Hybrid IT Help Desk Analyst — Junior

SoftwareOne Deutschland GmbH in Mexico City is seeking a Junior Help Desk and On-site Support Analyst to join a hybrid, full-time team. You will handle first- and second-level incidents, provide remote and on-site support for Windows, Microsoft 365, and basic hardware, and contribute to smooth technology operations.

Recent graduates in IT fields are welcome; you will work with cross-functional teams, document processes, and grow through hands-on deployments and customer service excellence.