HRS Team Lead – HR Services & SuccessFactors

HRS Team Lead – HR Services & SuccessFactors

We are looking for an experienced HR Services professional with strong expertise in SAP SuccessFactors to lead a high-performing HR operations team supporting global stakeholders.

In this role, you will oversee day-to-day HR service delivery, drive process improvements, ensure SLA compliance, and lead a team responsible for employee data management, benefits administration, payroll support, and HR operations.

What you'll do:

• Lead and coach a team of HR specialists and analysts within a Shared Services environment.
• Ensure timely and accurate delivery of HR services while monitoring key operational metrics and SLAs.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
• Act as the primary escalation point for complex HR cases and stakeholder inquiries.
• Perform quality reviews and support audits to ensure data integrity and compli...