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Hotline Technical Advisor

Ford Motor Company

Chennai, Tamil Nadu, India Full time July 11, 2026
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Opportunity Description

The IMG Technical Hotline Advisor provides real-time technical support to dealership service teams, ensuring quick resolution of vehicle issues to minimize downtime. The role involves diagnosing complex technical concerns, managing service requests, analyzing recurring failures, and collaborating with cross-functional teams to improve product and service quality.


Education

  • Diploma / Bachelor’s / Master’s degree in: Mechanical EngineeringAutomobile Engineering

    • Experience

  • Minimum 5 years of experience in: Automotive technical support / hotline operationsField Service Engineering (FSE) / Warranty / Diagnostics
  • Prior OEM experience preferred
  • Dealer workshop / shop floor experience is mandatory

    • Technical Skills

  • Strong automotive diagnostic knowledge (vehicle systems, powertrain, electronics)
  • Hands-on experience with: Diagnostic tools (IDS, FDRS)Automotive service systems and platforms
    • ...
    Full time Other Installation, Maintenance, and Repair Occupations

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    Opportunity Details

    Location Chennai, Tamil Nadu
    Country India
    Type Full time
    Category Other Installation, Maintenance, and Repair Occupations
    Posted July 11, 2026
    Deadline August 20, 2026

    About Ford Motor Company

    F

    Ford Motor Company

    Chennai, India