Hotel Reservations Assistant Manager

This position reports to the Hotel Reservations Manager and is responsible for training and supervising team members to ensure daily, weekly & monthly goals are achieved. The role will primarily focus on the development and success of our Reservation Agents. The right fit will have the ability to easily understand the needs of employees and teach them how to pitch experience enhancements which improve customer satisfaction and sales potential. As the preferred candidate for this role, one must enjoy working in a fast‑pace, high energy contact center and have prior leadership experience.

This position is not a remote position.

Essential Functions

• Supervises the day-to-day operations of the Hotel/Sales Reservation team.
• Hosts weekly meetings with team members to address performance and celebrate success.
• Provides new ideas and techniques to encourage sales opportunities for goal attainment.
• Understands the essential functions o...